We're installing a new Internet load balancer as part of the Gen 6 update that will accelerate access to platform servers. (File download times will become up to 10 times as fast.) Telephone dictation will be up during the maintenance window and access to those jobs will begin after the window closes. It is recommended that transcriptionists who need to work during this window be setup to download extra jobs prior to the window's start time. They will be able to mark jobs complete when the window closes.

 Thanks for your patience as we improve the platform!