ITC v6.12.6 Released

We are excited to announce that ITC Gen 6 (v6.1.11.6) was released today (12/22/2014). The ITC update is available for anyone who would like to manually update their ITC, and will be distributed via auto-update in the near future.  Please open a ticket with Support if you have any questions regarding these changes.  Happy Holidays!

Release 6.1.12.6 (December 22, 2014)

• Improved Address Book performance.
• Added option Address Book filter to display Account Level entries only.
• Added check box to the bottom of the New Blank Job form to automatically open blank job after it is created.
• Improved New Blank Form by allowing multiple characters to by typed in the to various drop lists.
• Added ITC User Setting to expose an Author's external ID in various locations (drop lists, etc).
• Added two new search options to Similar Jobs: "Jobs with the same MRN" and "Jobs with the same Acct #"
• Added ability to specify time zone used on Job Card.
• Added First Draft column to Search results.
• New Keyboard Shortcuts
• Editor - Toggle display of control characters : Ctrl + Shift + 8 
• Editor - Switch focus between document and function panel : Ctrl + F11
• Editor - Open Masks : Ctrl + Alt + Shift + M
• Editor - Open Normals : Ctrl + Alt + Shift N
• Various Grids - Sort results by column number : Ctrl + (1-9)
• Address Book - Toggle focus between results and criteria : Ctrl + Alt + N
• Added User Setting to automatically select the first Placeholder when opening a job.
• Updated dictionary.
• Various keyboard accessibility and bug fixes.

Platform Maintenance 11.6.14

Please be advised that the InfraWare 360 platform will undergo maintenance on Saturday (11/8/2014) night between 11:59 pm and 2:00 am Sunday morning EST.

During the maintenance window users may experience brief periods of interruption as key components of the platform are updated. Telephone dictation will continue to operate normally through the maintenance window.

Poodle Vulnerability

A vulnerability referred to as "POODLE" (Padding Oracle On Downgraded Legacy Encryption) was recently announced by CERT. The POO8DLE vulnerability is a man-in-the-middle-attack, which means that a 3rd party with access to network traffic could make use of this exploit to decrypt traffic between a client and server. This vulnerability only impacts traffic that is being encrypted by SSL v3, which is a legacy protocol that has been included in modern web browsers for backwards compatibility. By default, moderns browser prefer to make use of TLS (Transport Layer Security) for encrypting connections instead of SSL v3, but because SSL v3 is listed as an available protocol by default, there remains a risk that a browser could decide to downgrade to SSL v3 and thereby expose the connection to this vulnerability.

The only way to mitigate this vulnerability is to prevent the use of SSL v3. This can be done by disabling it on the web server, or by disabling it within the web browser itself. To ensure that this vulnerability isn't an issue for InfraWare users, our engineers will disable SSL v3 on our web servers starting on 11/8/2014 11:59 EST. Browsers (Internet Explorer 7+, Chrome, Firefox) utilizing their default encryption settings should see no impact when this change is implemented, as connections will automatically utilize the preferred TLS protocol. Internet Explorer 6 did not have TLS enabled by default, so Internet Explorer 6 users will need to ensure that TLS is enabled under Tools -> Internet Options -> Security.


Ahead of the November 8th change, InfraWare engineers have already disabled SSL v3 for the IMC Beta and EHR Web Portal Beta. Users are encouraged to open either page and verify that the login page is displayed without issue.  If so, your browser is not depending on SSL v3.  If you have trouble, that is an indication that you would have trouble on the production sites after the 11/8 change.

Please open a ticket with Support if you should have any questions or concerns regarding the vulnerability or planned changes.

ITC v6.1.12.5.Released

We are excited to announce that ITC Gen 6 (v6.1.12.5) was released today (10/17/2014). The ITC update is available for anyone who would like to manually update their ITC, and will be distributed via auto-update in the near future.  After updating to this version, Windows may prompt you to accept the new installation (screenshot below) the next time that the ITC is launched.  After clicking 'Install' on this prompt, the ITC will launch as normal.

Please open a ticket with Support if you have any questions regarding these changes.

Release 6.1.12.5 (October 17, 2014)

• Improved Address Book performance.
• Added option Address Book filter to display Account Level entries only.
• Added check box to the bottom of the New Blank Job form to automatically open blank job after it is created.
• Improved New Blank Form by allowing multiple characters to by typed in the to various drop lists.
• Added ITC User Set ting to expose an Author's external ID in various locations (drop lists, etc).
• Added two new search options to Similar Jobs: "Jobs with the same MRN" and "Jobs with the same Acct #".

ITC Gen 6 and IMC Updated

We are excited to announce that ITC Gen 6 (v6.1.12.1) was released today (9/5/2014). The ITC update is available for anyone who would like to manually update their ITC, and will be distributed via auto-update in the near future.  Please open a ticket with Support if you have any questions regarding these changes.

Release 6.1.12.1 (September 5, 2014)

• Added ability to reorganize columns on main form.
• Added Delayed Jobs form.  If Delay Advancing Workflow is enabled, allows access to recently completed transcription jobs for edit.
• Minor bug fixes.

The IMC was also recently updated with a number of new features:

September 4, 2014

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• Added Delay Advancing Workflow account setting. This allows an MT to edit a recently transcribed job (KB).
• Added Direct Messaging as a delivery option (KB1 KB2).
• Added ability to create Delivery Failure Alerts (KB).
• Detect deleted or addendum jobs when searching by job number. If found to be deleted or addendum, popup appropriate from and display job (KB).
• Detect if job is currently open in ITC before return to server in IMC. This will alert Admin if the job is currently open in the MT's ITC (KB).
• Expose idle time on MT Status page & Allow for filtering on MT Status page (KB).

ITC v6.1.10.2 Released

We are excited to announce that ITC Gen 6 (v6.1.10.2) was released today (7/14/2014). The ITC update is available for anyone who would like to manually update their ITC, and will be distributed via auto-update in the near future.  Please open a ticket with Support if you have any questions regarding these changes.

Release 6.1.10.2 (July 14, 2014)

• Updated dictionary to include recent dictionary suggestions.
• Corrected issue where some content pasted from MS Word was not being properly spell checked.
• Added keyboard shortcuts to Masks form.
• ITC will automatically return un-worked jobs to server if the job is no longer checked out to the MT. 
• Added popup message when opening a job that is no longer checked out to the MT.
• Added popup message when the job currently opened in the ITC becomes no longer checked out to the MT.

ITC v6.1.10.1 Released

We are excited to announce that ITC Gen 6 (v6.1.10.1) was released on Friday (6/20/2014). The ITC update is available for anyone who would like to manually update their ITC, and will be distributed via auto-update in the near future.  Please open a ticket with Support if you have any questions regarding these changes.

ITC Gen 6 (v6.1.10.1)

• Updated dictionary to include recent dictionary suggestions.
• Added Facility and First Draft (FD) columns to job listing on main form and search form.
• Improved First Draft training task experience.
• Added ability to list a reason for discarding First Draft. 
• Various minor bug fixes.

ITC 2009 Support Ending

As of June 1, 2014, InfraWare will no longer support ITC 2009 users.

ITC 2009 was originally sunset on 4/1/2014.  This date was extended twice to help ease the transition to ITC Gen 6, during which time the vast majority of users made the free upgrade.

ITC 2009 will continue to operate in the short-term, but we strongly encourage all ITC 2009 users to upgrade to ITC Gen 6 to continue receiving support and to take advantage of our latest enhancements.

ITC Gen 6 Beta and ITE Gen 6 updated

Earlier today, the InfraWare team released updates to the ITC Gen 6 Beta and ITE Gen 6.  ITC Beta and ITE users will be prompted to upgrade the next time either product is launched.  Please contact support if you should have any questions or concerns.

ITC Gen 6 (v6.1.9.2)

• Updated dictionary to include recent dictionary suggestions.
• Added Facility and First Draft (FD) columns to job listing on main form and search form.
• Improved First Draft training task experience.
• Added ability to list a reason for discarding First Draft. 
• Various minor bug fixes.

ITE Gen 6 (v6.1.8.1)

• Added support for creation of CDA enabled templates.
• Updated dictionary.
• Added Find functionality.
• Improvements to the Template Tuner. 
• Various minor bug fixes.

Platform Maintenance 5.28.14

Please be advised that the InfraWare 360 platform will undergo maintenance on Saturday (5/31/2014) night between 11:59 pm and 2:00 am Sunday morning EDT.

Telephone dictation will continue to operate normally through the maintenance window. 

During the maintenance window the platform will be unavailable while key components are upgraded.  MTs will be able to use the ITC to transcribe reports that they already have downloaded, but will not be able to download or mark jobs complete until the window ends.

Application Retirement 4.25.14

On Monday (4/28/2014) InfraWare will sunset the following applications:

InfraWare Transcription Client 2009 : v4.2.26.1 and earlier

InfraWare Template Editor 2009/2011: v5.2.28.1 and earlier

This effort will include the retirement of the InfraWare servers utilized by these applications. The retirement of the servers will result in the applications no longer having access to platform, but will not prevent the applications from launching. To avoid confusion in the future, we recommend uninstalling any retired ITC and ITE installations that you may have.

Please open a ticket with Support if you have any questions or need assistance upgrading to Gen 6.

ITC v6.1.8.2 Released

We are excited to announce that ITC Gen 6 (v6.1.8.2) was released today (4/22/2014). The ITC update is available for anyone who would like to manually update their ITC, and will be distributed via auto-update in the near future.  Please open a ticket with Support if you have any questions regarding these changes.

ITC Gen 6 (v6.1.8.2)

• Improved communications between ITC and platform.
• Spell check bug fix for all uppercase words.
• Added column to ITC Job Card to indicate if job was First Draft.
• Reduced memory footprint. 
• Updated Dictionary. 
• Improved performance. 
• Various minor bug fixes. 

ITC v6.1.8.1 Released

We are excited to announce that ITC Gen 6 (v6.1.8.1) was released today (3/29/2014). The ITC update is available for anyone who would like to manually update their ITC.  Please open a ticket with Support if you have any questions regarding these changes.

Release 6.1.8.1 (March 29, 2014)

• Improved communications between ITC and platform.
• Spell check bug fix for all uppercase words.
• Add column to ITC Job Card to indicate if job was First Draft.
• Various minor bug fixes.

Platform Maintenance 3.14.14

Please be advised that the InfraWare 360 platform will undergo maintenance on Saturday (3/15/2014) night between 11:00 pm and 2:00 am Sunday morning EDT.

During the maintenance window users may experience brief periods of interruption as key components of the platform are being upgraded. We are expecting 2 short periods (under 1 minute) of service interruption to take place during this window.

Telephone dictation will continue to operate normally through the maintenance window.

ITC v6.1.6.2 Released

We are excited to announce that ITC Gen 6 (v6.1.6.2) was released today (2/28/2014). The ITC update is available for anyone who would like to manually update their ITC, and will be distributed via auto-update in the near future.  Please open a ticket with Support if you have any questions regarding these changes.

ITC Gen 6 (v6.1.6.2)

• Improved download process for large audio files.
• More resilient upload process.
• Correct issue that was causing user dictionary entries to not be observed after using Normals or Quick Text.
• Improved performance logging.
• Various minor bug fixes.
• New shortcut keys on various forms.
• Editor Screen : (Ctrl + N) Return focus from Function Panel to document.
• Main & Editor Screen : (Ctrl + F12) Change MT Status
• Editor Screen : (Ctrl + Alt + +) Increase Zoom
• Editor Screen : (Ctrl + Alt + -) Decrease Zoom
• ADT Screen : (Ctrl + N) Move to next section
• ADT Screen : (Ctrl + D) Toggle checkbox for date field
• ADT Screen : (Ctrl + M) Select Male Gender
• ADT Screen : (Ctrl + F) Select Female Gender
• ADT Screen : (Ctrl + U) Select Unknown Gender

Platform Maintenance 2.21.14

Please be advised that the InfraWare 360 platform will undergo maintenance on Saturday (2/22/2014) night between 11:00 pm and 5:00 am Sunday morning EST.

During the maintenance window users may experience periods of interruption as key components of the platform are being upgraded.  We are expecting 3 short periods (under 10 minutes) of service interruption to take place during this window.

Telephone dictation will continue to operate normally through the maintenance window.

Platform Maintenance 2.3.14

Please be advised that the InfraWare 360 platform will undergo maintenance on Saturday (2/8/2014) night between 11:59 pm and 2:00 am Sunday morning EST.

During the maintenance window, users may experience periods of interruption as key components of the platform are being upgraded.

Telephone dictation will continue to operate normally through the maintenance window.